Terms of service
TERMS OF SERVICE
Please read these terms carefully before using our website.
These Terms of Service (“Terms”) govern your use of the Hydrae website and the purchase of products from Hydrae (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website.
1. ABOUT US
Hydrae is an online retailer of food supplements operating in the United Kingdom.
Contact details:
Email: contact@livehydrae.co.uk
2. USE OF OUR WEBSITE
You agree to use our website for lawful purposes only and in a way that does not infringe the rights of others or restrict their use of the site.
We reserve the right to suspend or terminate access to the website if these Terms are breached.
3. PRODUCTS & INFORMATION
Hydrae products are food supplements intended to support general wellbeing as part of a balanced diet and healthy lifestyle.
Products are not intended to diagnose, treat, cure, or prevent any disease.
All product descriptions, images, and information are provided for general guidance only. Individual results may vary.
4. ELIGIBILITY TO PURCHASE
To place an order, you must:
- be at least 18 years of age
- provide accurate and complete information
By placing an order, you confirm that you meet these requirements.
5. ORDERS & CONTRACT FORMATION
All orders placed through our website are subject to acceptance and availability.
A contract is formed only when:
- your order is accepted, and
- you receive an order confirmation email
We reserve the right to refuse or cancel orders for any reason, including errors in pricing, availability, or suspected misuse.
6. PRICING & PAYMENT
All prices are listed in GBP (£) unless otherwise stated and include applicable taxes unless specified.
Payment must be made in full at the time of purchase using the available payment methods displayed at checkout.
We reserve the right to change prices at any time without prior notice.
7. DELIVERY
Delivery information, including estimated timeframes and charges, is provided at checkout and detailed on our Delivery & Returns page.
We are not responsible for delays caused by events beyond our control.
8. RETURNS & REFUNDS
Returns and refunds are handled in accordance with our Returns & Refunds Policy.
Please refer to that page for full details, including eligibility, timeframes, and conditions for bundles.
9. SUBSCRIPTIONS
Where subscription services are offered, these are governed by the terms presented at checkout and managed via our subscription provider.
You may pause, modify, or cancel subscriptions in accordance with the instructions provided at the time of purchase.
10. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Hydrae shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms limits or excludes liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
- any other liability that cannot be excluded by law
11. INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, and design elements, is the property of Hydrae or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or use any content without prior written permission.
12. PRIVACY
Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your information.
13. CHANGES TO THESE TERMS
We reserve the right to update or amend these Terms at any time.
Any changes will be effective immediately upon publication on the website. Continued use of the site constitutes acceptance of the updated Terms.
14. GOVERNING LAW
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. CONTACT
If you have any questions about these Terms, please contact us at: contact@livehydrae.co.uk