Frequently Asked Questions
PRODUCTS & USAGE
Hydrae offers functional oils and gummies designed to support everyday wellbeing. Our formulations draw on functional mushrooms, adaptogenic botanicals, and essential nutrients, and are created to integrate easily into daily routines.
Hydrae products are food supplements and are not intended to diagnose, treat, or prevent disease.
Each product is designed with a specific role in mind, such as focus, balance, energy, or rest.
If you’re unsure where to start, our curated Edits offer composed combinations designed to simplify choice while preserving flexibility. You can also explore individual products based on your personal routine and preferences.
Yes. Hydrae products are formulated to complement one another and can be used individually or as part of a broader routine.
We recommend following the guidance on each product page and avoiding unnecessary overlap. Our Edits provide examples of considered combinations.
As Hydrae products are designed for consistent, daily use, experiences may vary between individuals.
Some people notice changes within days, while others find benefits emerge more gradually over time. Consistency is key.
Yes. All Hydrae products are formulated with daily use in mind and are designed to fit comfortably into everyday routines.
Always follow the recommended usage guidance provided on each product page.
INGREDIENTS & QUALITY
Hydrae products are formulated using functional mushrooms, adaptogenic botanicals, and essential nutrients selected for their relevance and suitability for consistent use.
Full ingredient lists are provided on each product page, allowing customers to review individual formulations in detail.
Many Hydrae products are suitable for vegans, including our functional oils and pectin-based gummies.
Product suitability is clearly stated on individual product pages. Please refer to the ingredient list if you have specific dietary requirements.
Hydrae gummies are formulated without added sugar and use pectin as a base.
Sweeteners and flavouring details are clearly listed on each product page.
Allergen information is clearly provided on individual product pages.
If you have allergies or sensitivities, we recommend reviewing the ingredient list carefully before use and consulting a healthcare professional if needed.
Yes. Hydrae products are produced in certified facilities and undergo quality and safety testing in line with applicable regulatory requirements.
Further information can be found on our Quality & Standards page.
Hydrae products are developed in the UK and manufactured in certified facilities within the European Union.
Safety & Suitability
If you are pregnant or breastfeeding, we recommend consulting a healthcare professional before using any food supplement.
This ensures products are suitable for your individual circumstances.
Hydrae products are intended for adult use only and are not suitable for children.
If you are taking medication or have a medical condition, we recommend consulting a healthcare professional before introducing any food supplement into your routine.
Products should be stored in a cool, dry place away from direct sunlight.
Always keep food supplements out of reach of children.
ORDERS, SHIPPING & RETURNS
We currently offer shipping within the UK and the EU.
Available delivery options and costs are displayed at checkout. For the most up-to-date information, please refer to our Delivery & Returns page.
Delivery timeframes vary depending on your location and the shipping option selected at checkout.
Estimated delivery times will be shown before you complete your order. Please note that delivery times may be affected by factors outside our control, such as courier delays.
We accept returns on unopened and unused products within 14 days of delivery.
For hygiene and safety reasons, opened or used products cannot be returned unless they are faulty or incorrect. Bundles must be returned unopened and in full.
Full details are available on our Returns & Refunds page.
SUBSCRIPTIONS & ACCOUNTS
Yes. Selected Hydrae products are available as subscriptions, allowing for regular deliveries at a reduced price.
Subscription availability and details are shown on individual product pages.
When you choose Subscribe & Save, you’ll receive automatic deliveries of your selected product at the frequency you choose.
Your payment method will be charged automatically for each scheduled delivery. Subscription details, including pricing and delivery intervals, are clearly displayed at checkout.
Yes. You can pause or cancel your subscription at any time.
Subscriptions can be managed using the link in your order confirmation email, through your customer account, or by contacting us directly for assistance. Changes will apply to future deliveries.
